Refund policy

Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase from our Website.  Please do not send your purchase back to the manufacturer.

Refunds:  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will be processed, within 7-10 days.  We may need to contact you further to make the necessary arrangements  to process the refund.

Late or missing refunds:  Sale items: Items or Products which are marked as being included in a “Sale” or “Sale items” or similarly described, or Items on subscriptions unfortunately cannot be refunded.

Exchanges: We only replace items if they are defective or damaged.  If an exchange, is needed please contact hello@spotlightoralcare.com