At Spotlight Oral Care, our customers' privacy is a top priority. We appreciate that you put your trust in us when you provide us with your information and we do not take this lightly. We regularly audit our own procedures to ensure that your data is kept secure and is accessible and used only for the purposes agreed.
If, after reading the policy, you have further questions, please do not hesitate to contact us.
WHO CONTROLS YOUR PERSONAL DATA?
WHAT PERSONAL DATA DO WE COLLECT?
The type of data we collect about you includes:
Identity Data including your first name, last name, username, address
Contact Data including your billing address, delivery address, email address and telephone numbers.
Financial Data including payment card details. This is collected by 3rd party payment gateway. Spotlight Oral Care does not receive or store any financial data.
Transactional Data including details about payments for products or services you have purchased from us
Technical Data including IP address, your login data, browser type, operating system and platform, as well as your journey through our digital platform (such as the links you click on and the searches you make), which videos you have watched, what content you like and share, and information collected in any forms you complete. We may also analyse which marketing activity led to your taking specific action on our digital platforms.
Profile Data includes your login and password, purchases or orders made by you, your interests, favourites, feedback and survey responses.
Usage Data including information about how you use our website, products, and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature.
HOW IS YOUR PERSONAL DATA IS COLLECTED?
You may give us your data by filling in forms, using our website, ordering products, or from corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- Sign up or order from our website
- Enter a competition or promotion
- Sign up to our mailing list
- Complete a survey / give us some feedback
Automated Technologies or Interactions
How we Store/Process Your Data
We use a number of 3rd party systems to help us provide you with the best possible service. We refer to these as our Data Processors. We have rigid procedures in place to vett any third party supplier.
If you sign-up or opt-in to receive emails from Spotlight Oral Care, data will be shared with our CRM provider HubSpot. You have full control over what emails you receive from us and can unsubscribe at any stage by clicking the Unsubscribe link contained on every email.
When you purchase a product or gift voucher online we will ask for your name, email, phone number, and postal address. This data is securely stored by our E-Commerce partner, Shopify.
For online transactions, All credit/debit card details are processed securely by Shop Pay (formly Shopify Pay), Google Pay, PayPal or Apple Pay; depending on your selection. Spotlight Oral Care does not receive or store any online card details.
HubSpot, Shopify, Shop Pay (formly Shopify Pay), Google Pay, PayPal, Apple Pay, and Capacity act as data processors on behalf of Spotlight Oral Care.
Collection and Use of Personal Information
The information that you provide on the Spotlight Oral Care website will be used only for its stated purpose. By sending us an e-mail message, you may be sending us personal information such as your name, address, and e-mail address.
We may store your name, address, and e-mail address in order to respond to your request or otherwise resolve the subject matter of the e-mail.
Spotlight Oral Care will make no attempt to identify individual visitors, or to associate technical details with any individual. It is our policy never to disclose such technical information in respect of individual website visitors to any third party, unless obliged to disclose such information by a rule of law.
Collection and Use of Technical Information
We may collect and store general information for statistical purposes. For example, we may count the number of visitors to the different pages of our website to help make them more useful to visitors. This information does not identify you personally. We automatically collect and store only the following information about your visit:
- the Internet domain (for example, ‘xcompany.com’ if you use a private Internet access account), and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website
- the type of browser and operating system used to access our site
- the date and time you access our site
- the pages you visit
- if you visited this Spotlight Oral Care’s website from a link on another website, the address of that website
In short the technical information will be used only by Spotlight Oral Care, and only for statistical and other administrative purposes.
In particular cookies enable us:
- to measure visitor traffic to our website and their usage patterns
- to store information about your preferences, and so allow us to customise our website according to your individual interests
- to speed up your searches
- to recognise you when you return to our website
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org.
You are always free to decline such cookies if your browser permits, or to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion.
- How to delete cookies in Mozilla Firefox
- How to delete cookies in Google Chrome
- How to delete cookies in Opera
We may also use third-party platforms, including platforms operated by social networks, such as Google, Facebook, and Instagram, to show you interest-based ads. We may convert your email address, telephone number or other information into a unique value which can be matched by those third parties with a user on their platform or with other data they may have collected from you.
This matching allows interest-based ads to be delivered on those platforms. To opt-out of these ads, you must change your preferences by clicking on the cookie control tool above and unselect the “targeting” setting. These platforms may have their own privacy notices or policies, which we strongly suggest you review.
Facebook: Opt-out of Facebook remarketing here
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to gather statistics on our website. The statistics we gather help us to provide a better web service for the visitors. For more information on Google Analytics, please visit Google’s website.
If you choose, you can opt out by turning off cookies in the preferences settings in your browser. You can opt-out from being tracked by Google Analytics by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: Google Analytics Opt-out Browser Add-on
We may implement certain Google Analytics Advertising Features (including Re-marketing with Google Analytics; Google Display Network Impression Reporting or Google Analytics Demographics and Interest Reporting). You can opt-out of the Google Analytics Advertising Features through Google Ad settings or by visiting https://tools.google.com/dlpage/gaoptout/.
We will endeavour to link to reputable, well-maintained websites.
Spotlight Oral Care is not responsible for the content, availability or quality of any material contained on such sites and links to external sites should not be taken as an endorsement by Spotlight Oral Care.
We may transfer the personal data we collect about you to our affiliates and third party service providers to countries other than the country in which the information was originally collected, where necessary to fulfill the purposes described in this Policy and your personal data may be processed and stored outside of your country of residence.
Security and Data Breach Procedures
We take our customers' privacy seriously. We have put a number of systems in place to protect data, including site-wide encryption.
All online transactions are handled by Shop Pay (formerly Shopify Pay), Google Pay, PayPal or Apple Pay; depending on your selection. Spotlight Oral Care does not receive or store your card details. Our team regularly undergoes privacy training and puts your right to privacy first.
Our commitment to you is that, should a breach occur, all affected parties will be contacted without delay. We have a robust policy to handle such an occurrence and staff have been trained in best practice.
We are happy to answer any questions that you may have pertaining to our Data Protection or Privacy Policies, or the use of your information.
Please email: firstname.lastname@example.org