Shipping & Returns

SHIPPING

Where does Spotlight Oral Care ship?

We currently deliver to Ireland, UK and EU. Due to COVID19, we currently cannot ship liquids outside of Ireland & UK but all other products are available

Do you offer free shipping

Yes! Standard shipping is 100% on us on all orders over:

€50 for Ireland

€50 for the UK

€100 for the E.U

How much does shipping cost?

Ireland - €4.95

UK- €5.95

EU/Rest of World - Calculated at cart

How long will it take for my order to arrive?

Ireland: 5-10 working days- An Post

UK: 5-10 working days - An Post

EU/Norway: Allow 10-15 working days - DHL

How do I track my order?

You should receive a confirmation email when your order has been shipped with a tracking number. Due to COVID19 issues, we are currently experiencing issues around tracking numbers. Please be patient during this time.

My shipment never arrived. What do I do?

Due to increased restrictions on shipping and new work practices around social distancing relating COVID19 please allow additional time for shipping. If you still haven't received your order after this time, get in touch with our team through our customer service here

RETURNS

What is your return policy?

You can return unopened and unused items for a full refund within 28 days of receiving your original order. We cannot, unfortunately, refund any personalised items.

If you wish to return your order to us please ensure that the items are unused, unopened and in their original packaging.

How do I start a return exchange?

Please email our customer service through our website Contact Us and let us know you are returning your order to us and why.

Our return address is:
Spotlight Oral Care,
Block 2,
Harris House,
Small IDA Business Park,
Tuam Road,
Galway City,
Ireland.
H91RK5Y
Please include the original order form/confirmation. If you have misplaced this please include your order number, your full name & address, and your reason for returning.

How long does it take to process a return exchange?

When we have received your return and it meets the above standards, your refund will be processed back onto the credit card, debit card or Paypal account used to place your order. Please allow 10 business days for your refund to be fully processed.

Still Have Questions? Get in touch!

info@spotlightoralcare.com

For Retail Partners/Pharmacies

support@spotlightoralcare.com

Phone: +353 (87) 295 0074